> ## Documentation Index
> Fetch the complete documentation index at: https://test-8ad8522e-feat-ai-sre.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Learn about Context

> Context is the long-lived material AI SRE carries into troubleshooting. People maintain knowledge. The system organizes memory. The console gives each its own page under Customize → Context.

<Info>
  AI SRE is available to accounts on an On-call Pro or higher subscription, with no application needed. Starting September 16, 2026, 08:00 Beijing time, it must be activated in the console before use and is billed on actual usage; see [billing terms](/en/compliance/ai-sre-credit-package-purchase-agreement).
</Info>

## What context is

***

Context is the material AI SRE can reuse across troubleshooting sessions. It has two parts, each with its own page under the **Context** group of the **AI SRE → Customize** sidebar.

* **[Knowledge](/en/ai-sre/knowledge)** is maintained by people. It describes how this environment runs: a guide named `DUTY.md`, plus runbooks, service lists, and similar files. A session reads the guide first and opens the other files when it needs them. Entry: **AI SRE → Customize → Context → Knowledge**.
* **[Memory](/en/ai-sre/memory)** is organized by the system. After a session, it keeps preferences, procedures, facts, and lessons that will still matter later. You can also ask, in the conversation, to remember or forget something. Entry: **AI SRE → Customize → Context → Memory**.

Both pages have an input box at the bottom: write what to change, and the console opens a new chat where the AI first explains the change and saves it after you agree.

## Three scopes

***

Both kinds of material are organized by scope, but they support different scopes.

| Scope | Memory | Knowledge |
| - | - | - |
| Personal | Yours | None |
| Team | That team's | That team's (at most one per team) |
| Shared | None | The whole account's |

Personal scope has no knowledge. Shared scope has no memory.

## Read next

***

<CardGroup cols={2}>
  <Card title="Learn about Knowledge" icon="book" href="/en/ai-sre/knowledge">
    How the guide, runbooks, and files are organized, and how the assistant reads them in a session.
  </Card>

  <Card title="Learn about Memory" icon="brain" href="/en/ai-sre/memory">
    How memory is gathered from conversations, what personal and team scopes each show, and how to edit or delete a file on the page.
  </Card>
</CardGroup>


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