> ## Documentation Index
> Fetch the complete documentation index at: https://test-8ad8522e-feat-ai-sre.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Insights
> Use insights for data analysis, with statistics and analysis of incident data across multiple dimensions such as channels, teams, and individuals. Supports data download and export to enable data-driven business growth
**Plan requirement**: This feature requires an On-call Standard or higher subscription. [Learn more](https://flashcat.cloud/flashduty/price/)
## Key Features
Expand from global and time dimensions to viewing by team, channel, individual, and other dimensions for a comprehensive understanding of team operations efficiency
Support drilling down from the global view to sub-dimensions for in-depth metric analysis and quick issue identification
Compare data across different dimensions to discover differences and areas for improvement between teams
Support exporting data to CSV files for further data analysis and report generation
## Filter Conditions
When customizing filter conditions, the system remembers your selections. Even after refreshing the page, selected conditions are retained, but current user's operations do not affect other users.
| Filter | Description |
| :------------ | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Team | Select team names to query, supports multiple selection. Dashboard data updates based on selected teams |
| Channel | Select channel names to query, supports multiple selection. Dashboard data updates based on selected channels |
| Severity | Select severity levels to query, supports multiple selection. Dashboard data updates based on selected severity levels |
| Time Range | Select time range to query. Supports this week, last two weeks, this month, last month, and custom time ranges, querying up to the last **2 years (720 days)** of data (the exact limit depends on your plan) |
| Data Interval | Supports day, week, and month dimensions. Defaults to hourly queries, but when time range exceeds 31 days, daily preview is not available. Day/week/month bucketing follows the viewer's effective time zone (personal time zone preferred, falling back to the organization's) |
| Time Zone | Dashboard times, day/week/month aggregation, and queries are all displayed and counted in the viewer's effective time zone (personal time zone preferred, falling back to the organization's). The filter bar shows the current effective time zone on the right, with the tooltip "Times are shown and bucketed in your local timezone." |
| Sorting | Team, channel, and individual dimension dashboards support ascending and descending order. Defaults to showing TOP 10 data; expand to show more |
## Time Period Segmentation
When performing 24-hour on-call, to distinguish the different impacts on team members at different times, we divide time into three periods:
| Period | Time Range | Description |
| :---------- | :-------------------------------------------- | :------------------------------------------------------------------------------- |
| Work hours | Monday-Friday 8am-7pm | Prime working hours for the team |
| Rest hours | Monday-Friday 7pm-11pm, Non-workdays 8am-11pm | Team members' rest or leisure time |
| Sleep hours | Every day 11pm-8am | Interruptions during this period significantly impact team members' rest quality |
## Metric Definitions
Converged incidents do not trigger notifications, as they are typically defined as ignorable incidents. Therefore, all metrics exclude converged incidents.
| Metric | Description |
| :-------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Incidents | Number of incidents generated, excluding converged incidents |
| MTTA | Mean time to acknowledge an incident (acknowledgment time minus incident trigger time). Incidents without acknowledgment are not included in the calculation |
| MTTR | Mean time to resolve an incident (incident close time minus incident trigger time). Individual metrics do not include MTTR |
| Response Rate | Response rate calculation formula: Response Rate = (Acknowledged Incidents / Total Incidents) × 100% |
| Response Effort | Total time responders spend handling incidents. Calculated by summing the time between incident acknowledgment and resolution for each member, providing a rough estimate of actual time invested in incident response |
| Interruptions | Only counts assignment notifications via SMS, voice calls, and app push. Multiple channel notifications to the same responder simultaneously count as one interruption. Notifications within 1 minute of the previous one do not count as interruptions |
When calculating Mean Time To Resolve (MTTR), the system cannot precisely determine whether an incident was resolved due to personnel intervention. Therefore, individual MTTR data is not included when calculating overall MTTR.
Incident resolution may involve various scenarios:
* Automatic recovery triggered by automatic alerts
* Manual closure by personnel
* Automatic system timeout closure
* Multiple members participating in handling the same incident
To ensure MTTR accuracy, the system focuses on the total time from incident occurrence to resolution, rather than evaluating individual member contributions.
Since the system needs time to calculate data, there may be approximately one hour of delay when querying current data.
## Alert TOP
The global dimension allows viewing TOP 20 data for alert check items and alert resources:
| Dimension | Description | Recommendation |
| :--------------- | :------------------------------------------------------------------------------ | :-------------------------------------------- |
| Alert Check Item | Aggregate and sort alert events by check item (from the alert's `check` label) | Adjust frequently occurring alert check items |
| Alert Resource | Aggregate and sort alert events by resource (from the alert's `resource` label) | Optimize frequently occurring alert resources |
## Data Download and Export
All dimensions support downloading dashboards in PDF format for further data analysis and report generation.
Export incident list, team, channel, and individual dimension data in CSV format, with a maximum of **10,000** records per export. Before exporting, choose the fields you need in the popover. The incident list export offers **42 selectable fields** (all selected by default), grouped by purpose:
| Group | Fields |
| :------------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Basics | Incident ID, Incident title, Severity, Progress, Description, Labels, Custom fields |
| Ownership | Channel ID, Channel, Team ID, Team |
| Time & Efficiency | Triggered at, Time to ack, Time to close, Close by, Response effort, Hours |
| Notifications & Assignment | Notifications, Interruptions, Acknowledgements, Assignments, Reassignments, Escalations, Manual escalations, Auto escalations, Assign method, Responders, Raw assigned to, Raw responders, Escalation rules |
| Associated Alerts | Alerts, Active alerts, Alert events |
| People | Owner ID, Owner, Creator ID, Creator, Closer ID, Closer |
| Others | Snoozed until, Ever muted, Rare incident |
Enable **Extract text content from HTML** (on by default) to write incident descriptions as plain text in the CSV, which makes them easier to read in spreadsheet tools.
### Export Limitations
* For data that is more complete than CSV or easier to process programmatically, query the [Incident List API](/en/api-reference/on-call/incidents/incident-list)
* List queries and CSV exports are limited to 10,000 records. For more data, export in smaller time ranges
## Usage Statistics
In addition to the insights dashboard, Flashduty On-call provides a **Usage Statistics** page to view overall resource usage trends. Usage statistics include charts for the following dimensions:
| Dimension | Description |
| :--------------------- | :----------------------------------------------------------------------- |
| **Notification Count** | Trends of notification volume sent through various notification channels |
| **Incident Count** | Trends of incident creation volume |
| **Change Count** | Trends of change event volume |
Usage statistics help you understand overall platform usage for capacity planning and cost assessment.
## FAQ
Currently, insights supports querying up to the last **2 years (720 days)** of data (the exact limit depends on your plan). For older data, use the [API Query](/en/api-reference/on-call/analytics/insight-incident-list).
The dashboard line chart supports a maximum of 31 data points, so when the query time range exceeds 31 days, daily granularity viewing is not available.
## Related Topics
Learn about basic incident concepts and lifecycle
Master incident list and details page usage