> ## Documentation Index
> Fetch the complete documentation index at: https://test-8ad8522e-feat-ai-sre.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Personal Settings
> Set personal contact information, notification preferences, and API keys
## Accessing Personal Center
***
Hover over the user icon in the lower left corner and select **Personal Information**. Related personal settings (**Notification Preferences**, APP Key, Flashduty APP) live in the same menu; for organization-level settings, go to **Platform Management → Organization → Organization Information**.
## Personal Information
***
Personal settings are accessed via the user icon in the lower left corner → **Personal Information**. The page shows an **account profile card** at the top and a **Login & Security** section below.
### Account Profile Card
The card displays the identity of the currently logged-in account:
| Item | Description |
| ------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Avatar & Nickname** | Edit via the **Edit Profile** button: the nickname is required and limited to **64** characters; the avatar is set via an **Avatar URL**, which must be a reachable http/https address — leave it blank to restore the default avatar. For the subject account, the avatar and name are the organization's identity and are maintained under **Platform Management → Organization → Organization Information → Organization Profile** |
| **Account Type** | Subject account or member account tag |
| **memberId / Organization ID** | Unique identifier of the current account |
| **Organization Information** | Button that jumps to **Platform Management → Organization → Organization Information** |
### Login & Security
Used to log in to this account and to receive alert notifications:
| Item | Description |
| ------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Login Password** | Change the login password |
| **Notification Email / Registration Email** | Member accounts see Notification Email; subject accounts see Registration Email. Unverified emails cannot receive email notifications — click **Verify Now** to complete verification |
| **Notification Phone / Registration Phone** | Member accounts see Notification Phone; subject accounts see Registration Phone. Unset or unverified phones cannot receive SMS and voice alerts |
Profiles of SSO-synced members are maintained by their identity provider; the edit entries on this page are unavailable — update profile and role in the identity provider instead.
For supported phone number regions, refer to [FAQ](/en/on-call/quickstart/faq).
### Display Preferences
| Item | Description |
| ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Time Zone** | Member accounts can set their own time zone; all times in the console are displayed in it. Leaving it empty means **follow the organization time zone**. When the detected browser time zone differs from the effective one, a "Detected you are in *zone* · Use" hint appears below the selector — click **Use** to adopt it in one click; the system never overwrites a time zone you have saved on its own. The subject account has no personal time zone — its display time zone *is* the organization time zone, which is changed on the **Organization Information** page |
The organization time zone is maintained by the subject account or an Account.Admin on the [Organization Information](/en/platform/organization-info) page. Changing it affects the time display of every member who follows the organization.
## Notification Preferences
***
The Notification Preferences page configures notification channels **per notification scene**: **Incident Dispatch**, **Collaboration & Follow-up**, **Schedule Shift**, and **Internal Status Page**.
Supported channels per scene:
| Scene | Supported Channels | Description |
| ----------------------------- | ----------------------------------------- | ------------------------------------------------------ |
| **Incident Dispatch** | Voice, SMS, Email, Flashduty APP, IM apps | Configured separately per incident severity |
| **Collaboration & Follow-up** | SMS, Email, IM apps | Mentions and work-item assignments, default email only |
| **Schedule Shift** | SMS, Email, IM apps | When the schedule rotates to you |
| **Internal Status Page** | IM apps only | When a subscribed status page has updates |
* **Flashduty APP push is offered only for Incident Dispatch**: the Flashduty APP currently only has incident-related pages, so APP push is not offered for other scenes
* **Voice is offered only for Incident Dispatch**
* All four scenes support every IM app type (DingTalk, Feishu/Lark, WeCom, Slack, Microsoft Teams)
### Incident Dispatch
When an incident is dispatched to you, choose the notification method separately for each severity. The system supports configuring notification channels separately for **Critical**, **Warning**, and **Info** severity levels.
You can select the following notification channels for each level:
| Channel Type | Description |
| ----------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Voice** | Notify via phone call |
| **SMS** | Notify via text message |
| **Email** | Send notifications via email |
| **Flashduty APP** | Push notifications through the Flashduty mobile app |
| **IM Apps** | Send notifications through integrated DingTalk, Feishu/Lark, WeCom, **Slack**, or Microsoft Teams apps. For each IM type, you can further pick a **specific integration instance** (for example, if your tenant has multiple Feishu apps, you can choose which one to use) |
Personal preferences are only used when:
* Incident is directly assigned to an individual, or
* Escalation rule is set to "Direct Message + Follow Personal Preferences"
When an incident goes through an escalation rule, this configuration is used only if the rule's direct-message notification is set to **Follow Personal Preferences**; if set to **Follow Unified Settings**, the channels configured in the rule take precedence.
To use DingTalk, WeCom, Feishu/Lark, Slack, or other IM notifications, first complete account linking in the corresponding app. You can select multiple notification channels for each level to ensure important alerts are not missed.
### Collaboration & Follow-up
How you are notified when others mention you or you are assigned as the owner of an action item:
| Sub-scene | Supported Channels | Default |
| ------------------------- | ------------------- | ------- |
| **Collaboration Mention** | SMS, Email, IM apps | Email |
| **Work Item Assignment** | SMS, Email, IM apps | Email |
* **Collaboration Mention**: when others mention you in an incident comment or incident review, you are notified through the selected channels
* **Work Item Assignment**: when you are assigned as the owner of an Action or Follow-up, you are notified through the selected channels
Flashduty APP push and voice are **not offered** for Collaboration & Follow-up.
### Schedule Shift
When the schedule rotates to you, you are notified through the selected channels. **SMS**, **Email**, and **IM apps** are supported.
* Voice and Flashduty APP push are not offered for Schedule Shift
* This configuration applies only when the schedule's direct-message notification is set to **Follow Personal Preferences**; if set to **Follow Unified Settings**, the channels configured in the schedule take precedence
### Internal Status Page
When an internal status page you subscribe to has incident or maintenance updates, you are notified through the selected channels. This scene supports **IM apps only**.
Status-page notifications are pushed only through IM apps; subscription emails are sent directly to subscribers' inboxes and do not read personal preferences.
## APP Key
***
APP Keys are used for API request authentication.
| Limit | Description |
| -------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Maximum Count** | Up to 5 per account |
| **Permission Scope** | Choose **All permissions** or **Custom permissions**. All permissions adds no API restriction but remains limited by your current role; Custom permissions allows only the selected API scopes |
| **Security Note** | Only displayed at creation, please save securely |
When creating or editing an APP Key, choose its mode under **Permission Scope**. To give a script or third-party tool only the access it needs, select **Custom permissions** and choose its required API scopes. You must select at least one scope before saving. A key's scope never expands the permissions already granted to your current role.
* APP Key leakage may cause data security risks, please keep it confidential
* Confirm no business dependencies before deletion; services using that key will fail immediately after deletion
## Flashduty APP
***
### Download the app
| Platform | Download Method |
| ----------- | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| **iOS** | Search "Flashduty" in App Store |
| **Android** | Available on major app stores including Xiaomi, Huawei, Honor, OPPO, and vivo — search "Flashduty" to download (Harmony OS not currently supported) |
If your phone brand is not listed above, you can click **Download here** on the APP management page to get an installation package QR code. Scan it with your phone to download.
### Device binding
After installing the app, you need to bind your mobile device to your Flashduty account to receive push notifications.
Navigate to **Personal Center → Flashduty APP**.
The page displays a QR code. Open the Flashduty APP, tap the "Scan to Login" button, and scan the QR code on the page to complete device binding.
Once bound, the page displays a list of linked devices, including device name, OS version, and device identifier. To unbind a device, hover over the device card and click the **Unbind** button.
* Binding a device does not automatically enable notifications — the actual notification method depends on your escalation rule settings
* After unbinding a device, it will no longer receive push notifications
* The QR code has an expiration time; the page automatically refreshes to generate a new QR code when it expires
### Push notifications
The Flashduty APP supports free push notifications for alerts, ensuring critical alerts reach you instantly. You can acknowledge, resolve, and escalate alerts anytime, anywhere from your mobile device. We recommend enabling system notification permissions and allowing urgent incident notifications in Do Not Disturb mode to avoid missing important alerts.
## FAQ
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1. Check if the channel has escalation rules configured. Without escalation rules, incidents won't trigger notifications
2. Check the direct message channel settings in escalation rules. Only "Follow Personal Preferences" mode uses your personalized configuration; "Follow Unified Settings" mode ignores personal preferences
Go to Channel Details → **Escalation Rules** to view current settings.
## Related Topics
***
Set notification channel to "Follow Personal Preferences"
Link Feishu/Lark app to receive notifications