curl --request POST \
--url 'https://api.flashcat.cloud/incident/work-item/create?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"item_type": "action",
"title": "Roll back the v2.14 deployment on web-server-01",
"description": "CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.",
"status": "open",
"priority": "high",
"incident_id": "6a5f1e28807515413b384bce",
"assignee_ids": [
3790925372131
],
"idempotency_key": "create-wi-20260731-0001"
}
'import requests
url = "https://api.flashcat.cloud/incident/work-item/create?app_key="
payload = {
"item_type": "action",
"title": "Roll back the v2.14 deployment on web-server-01",
"description": "CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.",
"status": "open",
"priority": "high",
"incident_id": "6a5f1e28807515413b384bce",
"assignee_ids": [3790925372131],
"idempotency_key": "create-wi-20260731-0001"
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
item_type: 'action',
title: 'Roll back the v2.14 deployment on web-server-01',
description: 'CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.',
status: 'open',
priority: 'high',
incident_id: '6a5f1e28807515413b384bce',
assignee_ids: [3790925372131],
idempotency_key: 'create-wi-20260731-0001'
})
};
fetch('https://api.flashcat.cloud/incident/work-item/create?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/incident/work-item/create?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'item_type' => 'action',
'title' => 'Roll back the v2.14 deployment on web-server-01',
'description' => 'CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.',
'status' => 'open',
'priority' => 'high',
'incident_id' => '6a5f1e28807515413b384bce',
'assignee_ids' => [
3790925372131
],
'idempotency_key' => 'create-wi-20260731-0001'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/incident/work-item/create?app_key="
payload := strings.NewReader("{\n \"item_type\": \"action\",\n \"title\": \"Roll back the v2.14 deployment on web-server-01\",\n \"description\": \"CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.\",\n \"status\": \"open\",\n \"priority\": \"high\",\n \"incident_id\": \"6a5f1e28807515413b384bce\",\n \"assignee_ids\": [\n 3790925372131\n ],\n \"idempotency_key\": \"create-wi-20260731-0001\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/incident/work-item/create?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"item_type\": \"action\",\n \"title\": \"Roll back the v2.14 deployment on web-server-01\",\n \"description\": \"CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.\",\n \"status\": \"open\",\n \"priority\": \"high\",\n \"incident_id\": \"6a5f1e28807515413b384bce\",\n \"assignee_ids\": [\n 3790925372131\n ],\n \"idempotency_key\": \"create-wi-20260731-0001\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/incident/work-item/create?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"item_type\": \"action\",\n \"title\": \"Roll back the v2.14 deployment on web-server-01\",\n \"description\": \"CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.\",\n \"status\": \"open\",\n \"priority\": \"high\",\n \"incident_id\": \"6a5f1e28807515413b384bce\",\n \"assignee_ids\": [\n 3790925372131\n ],\n \"idempotency_key\": \"create-wi-20260731-0001\"\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01J8XQ3E5Z7JM2NTFQ5YJ8P9R4",
"data": {
"item": {
"work_item_id": "wi_9fK2mNqRtVwXyZaBcDeFgH",
"item_type": "action",
"incident_id": "6a5f1e28807515413b384bce",
"title": "Roll back the v2.14 deployment on web-server-01",
"status": "open",
"source_kind": "native",
"version": 1,
"assignee_ids": [
3790925372131
],
"created_by": 3790925372131,
"updated_by": 3790925372131,
"created_at_seconds": 1785496400,
"updated_at_seconds": 1785496400
},
"added_assignee_ids": [
3790925372131
]
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}Create a work item
Create an action on an active incident or a follow-up on one of its post-mortems.
curl --request POST \
--url 'https://api.flashcat.cloud/incident/work-item/create?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"item_type": "action",
"title": "Roll back the v2.14 deployment on web-server-01",
"description": "CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.",
"status": "open",
"priority": "high",
"incident_id": "6a5f1e28807515413b384bce",
"assignee_ids": [
3790925372131
],
"idempotency_key": "create-wi-20260731-0001"
}
'import requests
url = "https://api.flashcat.cloud/incident/work-item/create?app_key="
payload = {
"item_type": "action",
"title": "Roll back the v2.14 deployment on web-server-01",
"description": "CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.",
"status": "open",
"priority": "high",
"incident_id": "6a5f1e28807515413b384bce",
"assignee_ids": [3790925372131],
"idempotency_key": "create-wi-20260731-0001"
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
item_type: 'action',
title: 'Roll back the v2.14 deployment on web-server-01',
description: 'CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.',
status: 'open',
priority: 'high',
incident_id: '6a5f1e28807515413b384bce',
assignee_ids: [3790925372131],
idempotency_key: 'create-wi-20260731-0001'
})
};
fetch('https://api.flashcat.cloud/incident/work-item/create?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/incident/work-item/create?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'item_type' => 'action',
'title' => 'Roll back the v2.14 deployment on web-server-01',
'description' => 'CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.',
'status' => 'open',
'priority' => 'high',
'incident_id' => '6a5f1e28807515413b384bce',
'assignee_ids' => [
3790925372131
],
'idempotency_key' => 'create-wi-20260731-0001'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/incident/work-item/create?app_key="
payload := strings.NewReader("{\n \"item_type\": \"action\",\n \"title\": \"Roll back the v2.14 deployment on web-server-01\",\n \"description\": \"CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.\",\n \"status\": \"open\",\n \"priority\": \"high\",\n \"incident_id\": \"6a5f1e28807515413b384bce\",\n \"assignee_ids\": [\n 3790925372131\n ],\n \"idempotency_key\": \"create-wi-20260731-0001\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/incident/work-item/create?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"item_type\": \"action\",\n \"title\": \"Roll back the v2.14 deployment on web-server-01\",\n \"description\": \"CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.\",\n \"status\": \"open\",\n \"priority\": \"high\",\n \"incident_id\": \"6a5f1e28807515413b384bce\",\n \"assignee_ids\": [\n 3790925372131\n ],\n \"idempotency_key\": \"create-wi-20260731-0001\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/incident/work-item/create?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"item_type\": \"action\",\n \"title\": \"Roll back the v2.14 deployment on web-server-01\",\n \"description\": \"CPU saturation started right after the v2.14 rollout; roll back and watch the error rate.\",\n \"status\": \"open\",\n \"priority\": \"high\",\n \"incident_id\": \"6a5f1e28807515413b384bce\",\n \"assignee_ids\": [\n 3790925372131\n ],\n \"idempotency_key\": \"create-wi-20260731-0001\"\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01J8XQ3E5Z7JM2NTFQ5YJ8P9R4",
"data": {
"item": {
"work_item_id": "wi_9fK2mNqRtVwXyZaBcDeFgH",
"item_type": "action",
"incident_id": "6a5f1e28807515413b384bce",
"title": "Roll back the v2.14 deployment on web-server-01",
"status": "open",
"source_kind": "native",
"version": 1,
"assignee_ids": [
3790925372131
],
"created_by": 3790925372131,
"updated_by": 3790925372131,
"created_at_seconds": 1785496400,
"updated_at_seconds": 1785496400
},
"added_assignee_ids": [
3790925372131
]
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}Restrictions
| Aspect | Value |
|---|---|
| Rate limits | 1,000 requests/minute; 50 requests/second per account |
| Permissions | Incidents Manage (on-call) |
Usage
- Requires the On-call Pro license.
- An
actionanchors to an active incident and must NOT setpost_mortem_id; afollow_upREQUIRES thepost_mortem_idof a post-mortem linked toincident_id. - Assignees must be active members who can already read the anchor incident or post-mortem — assignment never grants access.
- Newly added assignees are notified.
- Retrying with the same (
creator,idempotency_key) replays the original item withidempotent_replay: trueinstead of creating a duplicate. - Audited — changes are recorded in the audit log.
Authorizations
App key issued from the Flashduty console under Account → APP Keys. Required on every public API call. Keep it secret — it grants the same access as the owning account.
Body
Parameters for creating an incident work item.
action anchors to an active incident and must not set post_mortem_id; follow_up requires post_mortem_id.
action, follow_up Item title (max 512 characters).
512Incident ID (MongoDB ObjectID) the item is anchored to.
^[0-9a-fA-F]{24}$Client-generated idempotency key (max 128 characters; letters, digits, _, -, ., : only).
128^[A-Za-z0-9_\-.:]+$Optional longer description (max 65,535 characters).
65535Optional client-defined initial status (max 64 characters).
64Optional client-defined priority (max 64 characters).
64Post-mortem ID (32-character hex string). Required for follow_up, forbidden for action. The post-mortem must be linked to incident_id.
Initial assignee member IDs. Assignees must be active members who can already read the anchor; assignment never grants access.
Response
Success
Success response envelope. On every 2xx response, request_id identifies the call (also mirrored in the Flashcat-Request-Id header) and data holds the endpoint-specific payload. Failure responses use a different shape — see ErrorResponse.
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