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Use Cases

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Creating a Calendar

Go to Configuration → Service Calendar and click Add Calendar.
Each account can create up to 5 service calendars by default. If you need more, please contact Flashduty support.
New calendars default to all workdays. After creation, open the calendar detail page to link national holidays — the system automatically marks statutory holidays as rest days, and you can adjust them manually.
Service Calendar

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Editing a Calendar

Edit Calendar
Deleting a calendar is irreversible. Please confirm no escalation rules or silence rules reference it before deletion.

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FAQ

They serve different purposes:
  • Schedule: Defines “who handles it”, the recipient of incidents
  • Service Calendar: Defines “when to handle it”, the time condition for escalation rules
Service calendars are above schedules in hierarchy—first determining if it’s a workday, then deciding whether to assign to on-call personnel.

Escalation Rules

Reference service calendars in escalation rules

Noise Reduction

Silence alerts by calendar type