获取 ServiceDeskPlus 关联故障
curl --request POST \
--url 'https://api.flashcat.cloud/incident/sdp/request/list?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"start_time": 1779513600,
"end_time": 1779600000,
"status": "success",
"channel_ids": [
12345
],
"limit": 20
}
'import requests
url = "https://api.flashcat.cloud/incident/sdp/request/list?app_key="
payload = {
"start_time": 1779513600,
"end_time": 1779600000,
"status": "success",
"channel_ids": [12345],
"limit": 20
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
start_time: 1779513600,
end_time: 1779600000,
status: 'success',
channel_ids: [12345],
limit: 20
})
};
fetch('https://api.flashcat.cloud/incident/sdp/request/list?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/incident/sdp/request/list?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'start_time' => 1779513600,
'end_time' => 1779600000,
'status' => 'success',
'channel_ids' => [
12345
],
'limit' => 20
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/incident/sdp/request/list?app_key="
payload := strings.NewReader("{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/incident/sdp/request/list?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/incident/sdp/request/list?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"data": {
"items": [
{
"created_at": 1779514631,
"status": "success",
"request_id": "100000000001",
"request_link": "https://servicedesk.example.com/app/itdesk/ui/requests/100000000001/details",
"integration_id": 98765,
"incident_id": "685d7f4e51b9a9a6d4d0c123",
"incident_title": "Checkout API 5xx rate increased",
"channel_id": 12345,
"channel_name": "Payments"
}
],
"total": 1,
"has_next_page": false,
"search_after_ctx": ""
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}故障信息
获取 ServiceDeskPlus 关联故障
分页查询 ServiceDeskPlus 请求与 Flashduty 故障的同步映射记录。
POST
/
incident
/
sdp
/
request
/
list
获取 ServiceDeskPlus 关联故障
curl --request POST \
--url 'https://api.flashcat.cloud/incident/sdp/request/list?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"start_time": 1779513600,
"end_time": 1779600000,
"status": "success",
"channel_ids": [
12345
],
"limit": 20
}
'import requests
url = "https://api.flashcat.cloud/incident/sdp/request/list?app_key="
payload = {
"start_time": 1779513600,
"end_time": 1779600000,
"status": "success",
"channel_ids": [12345],
"limit": 20
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
start_time: 1779513600,
end_time: 1779600000,
status: 'success',
channel_ids: [12345],
limit: 20
})
};
fetch('https://api.flashcat.cloud/incident/sdp/request/list?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/incident/sdp/request/list?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'start_time' => 1779513600,
'end_time' => 1779600000,
'status' => 'success',
'channel_ids' => [
12345
],
'limit' => 20
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/incident/sdp/request/list?app_key="
payload := strings.NewReader("{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/incident/sdp/request/list?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/incident/sdp/request/list?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"data": {
"items": [
{
"created_at": 1779514631,
"status": "success",
"request_id": "100000000001",
"request_link": "https://servicedesk.example.com/app/itdesk/ui/requests/100000000001/details",
"integration_id": 98765,
"incident_id": "685d7f4e51b9a9a6d4d0c123",
"incident_title": "Checkout API 5xx rate increased",
"channel_id": 12345,
"channel_name": "Payments"
}
],
"total": 1,
"has_next_page": false,
"search_after_ctx": ""
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}限制说明
| 项目 | 说明 |
|---|---|
| 速率限制 | 每个账户 1,000 次/分钟;50 次/秒 |
| 权限要求 | 故障查看(on-call) |
使用说明
- 查询 ServiceDeskPlus 请求与 Flashduty 故障之间的同步映射记录,用于排查 ITSM 同步状态或定位外部请求链接。
- 不按
incident_id查询时,start_time和end_time必填,均为 Unix 秒时间戳;时间范围不能超过 30 天。 status仅支持success和failed,分别表示同步成功和同步失败。- 响应按内部记录 ID 排序;
asc为true时升序,否则降序。继续翻页时传入上次响应的search_after_ctx。
授权
在 Flashduty 控制台 账户 → APP Key 中签发的 app_key。调用任何公开 API 时都必须携带。它等同于所属账户的身份凭证,请妥善保管。
请求体
application/json
查询 ServiceDeskPlus 请求同步记录的过滤条件。按故障 ID 查询时可不传时间窗口;否则必须传入不超过 30 天的 Unix 秒时间窗口。
时间窗口起点(Unix 秒)。按 incident_id 查询时可省略。
必填范围:
x >= 0时间窗口终点(Unix 秒),必须大于等于 start_time。按 incident_id 查询时可省略。
必填范围:
x >= 0按同步状态过滤:success 成功,failed 失败。
可用选项:
success, failed 协作空间 ID 列表。
ServiceDeskPlus 集成 ID。
必填范围:
x >= 0Flashduty 故障 ID。提供后可不传时间窗口。
Maximum string length:
64ServiceDeskPlus 请求 ID。
Maximum string length:
64为 true 时按内部记录 ID 升序返回;否则降序。
页码,从 1 开始。使用 search_after_ctx 时忽略。
必填范围:
x >= 0分页大小,默认 20,最大 100。
必填范围:
0 <= x <= 100分页游标:首页留空,翻页时传上一页响应中的 search_after_ctx。
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