curl --request POST \
--url 'https://api.flashcat.cloud/incident/comment?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"incident_ids": [
"69da451ef77b1b51f40e83ee"
],
"comment": "Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.",
"comment_type_id": "6a5895d672a064bc2d3ddfc2"
}
'import requests
url = "https://api.flashcat.cloud/incident/comment?app_key="
payload = {
"incident_ids": ["69da451ef77b1b51f40e83ee"],
"comment": "Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.",
"comment_type_id": "6a5895d672a064bc2d3ddfc2"
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
incident_ids: ['69da451ef77b1b51f40e83ee'],
comment: 'Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.',
comment_type_id: '6a5895d672a064bc2d3ddfc2'
})
};
fetch('https://api.flashcat.cloud/incident/comment?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/incident/comment?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'incident_ids' => [
'69da451ef77b1b51f40e83ee'
],
'comment' => 'Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.',
'comment_type_id' => '6a5895d672a064bc2d3ddfc2'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/incident/comment?app_key="
payload := strings.NewReader("{\n \"incident_ids\": [\n \"69da451ef77b1b51f40e83ee\"\n ],\n \"comment\": \"Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.\",\n \"comment_type_id\": \"6a5895d672a064bc2d3ddfc2\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/incident/comment?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"incident_ids\": [\n \"69da451ef77b1b51f40e83ee\"\n ],\n \"comment\": \"Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.\",\n \"comment_type_id\": \"6a5895d672a064bc2d3ddfc2\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/incident/comment?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"incident_ids\": [\n \"69da451ef77b1b51f40e83ee\"\n ],\n \"comment\": \"Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.\",\n \"comment_type_id\": \"6a5895d672a064bc2d3ddfc2\"\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"data": {}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}Add comment to incident
Add a text comment to the incident timeline.
curl --request POST \
--url 'https://api.flashcat.cloud/incident/comment?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"incident_ids": [
"69da451ef77b1b51f40e83ee"
],
"comment": "Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.",
"comment_type_id": "6a5895d672a064bc2d3ddfc2"
}
'import requests
url = "https://api.flashcat.cloud/incident/comment?app_key="
payload = {
"incident_ids": ["69da451ef77b1b51f40e83ee"],
"comment": "Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.",
"comment_type_id": "6a5895d672a064bc2d3ddfc2"
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
incident_ids: ['69da451ef77b1b51f40e83ee'],
comment: 'Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.',
comment_type_id: '6a5895d672a064bc2d3ddfc2'
})
};
fetch('https://api.flashcat.cloud/incident/comment?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/incident/comment?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'incident_ids' => [
'69da451ef77b1b51f40e83ee'
],
'comment' => 'Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.',
'comment_type_id' => '6a5895d672a064bc2d3ddfc2'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/incident/comment?app_key="
payload := strings.NewReader("{\n \"incident_ids\": [\n \"69da451ef77b1b51f40e83ee\"\n ],\n \"comment\": \"Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.\",\n \"comment_type_id\": \"6a5895d672a064bc2d3ddfc2\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/incident/comment?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"incident_ids\": [\n \"69da451ef77b1b51f40e83ee\"\n ],\n \"comment\": \"Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.\",\n \"comment_type_id\": \"6a5895d672a064bc2d3ddfc2\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/incident/comment?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"incident_ids\": [\n \"69da451ef77b1b51f40e83ee\"\n ],\n \"comment\": \"Root cause identified. [@Jane Doe](flashduty://ref/member/2476444212131) please verify the fix.\",\n \"comment_type_id\": \"6a5895d672a064bc2d3ddfc2\"\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"data": {}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}Restrictions
| Aspect | Value |
|---|---|
| Rate limits | 1,000 requests/minute; 50 requests/second per account |
| Permissions | Incidents Manage (on-call) |
Usage
- To mention a member, embed a markdown link in
commentin the form[@Display Name](flashduty://ref/member/<member_id>). Mentioned members receive a dedicated personal notification, which is not affected bymute_reply. - Plain
@nametext without the link syntax does not create a mention. - The server rewrites each mention’s display label to the member’s canonical name.
Authorizations
App key issued from the Flashduty console under Account → APP Keys. Required on every public API call. Keep it secret — it grants the same access as the owning account.
Body
Parameters for adding a comment to one or more incidents.
Incident IDs to comment on. At most 100 per call.
1 - 100 elements^[0-9a-fA-F]{24}$Comment body. Leading and trailing whitespace is trimmed; the comment must be non-empty after trimming and at most 1024 characters (counted after @mention normalization).
1024When true, do not trigger webhook reply actions for this comment.
Optional ID of an account-level comment type to attach to the comment (MongoDB ObjectID). An invalid or all-zero ID is rejected with 400.
^[0-9a-fA-F]{24}$Response
Success
Success response envelope. On every 2xx response, request_id identifies the call (also mirrored in the Flashcat-Request-Id header) and data holds the endpoint-specific payload. Failure responses use a different shape — see ErrorResponse.
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