curl --request POST \
--url 'https://api.flashcat.cloud/incident/sdp/request/list?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"start_time": 1779513600,
"end_time": 1779600000,
"status": "success",
"channel_ids": [
12345
],
"limit": 20
}
'import requests
url = "https://api.flashcat.cloud/incident/sdp/request/list?app_key="
payload = {
"start_time": 1779513600,
"end_time": 1779600000,
"status": "success",
"channel_ids": [12345],
"limit": 20
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
start_time: 1779513600,
end_time: 1779600000,
status: 'success',
channel_ids: [12345],
limit: 20
})
};
fetch('https://api.flashcat.cloud/incident/sdp/request/list?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/incident/sdp/request/list?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'start_time' => 1779513600,
'end_time' => 1779600000,
'status' => 'success',
'channel_ids' => [
12345
],
'limit' => 20
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/incident/sdp/request/list?app_key="
payload := strings.NewReader("{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/incident/sdp/request/list?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/incident/sdp/request/list?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"data": {
"items": [
{
"created_at": 1779514631,
"status": "success",
"request_id": "100000000001",
"request_link": "https://servicedesk.example.com/app/itdesk/ui/requests/100000000001/details",
"integration_id": 98765,
"incident_id": "685d7f4e51b9a9a6d4d0c123",
"incident_title": "Checkout API 5xx rate increased",
"channel_id": 12345,
"channel_name": "Payments"
}
],
"total": 1,
"has_next_page": false,
"search_after_ctx": ""
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}Get ServiceDeskPlus linked incidents
List synchronization mappings between ServiceDeskPlus requests and Flashduty incidents.
curl --request POST \
--url 'https://api.flashcat.cloud/incident/sdp/request/list?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"start_time": 1779513600,
"end_time": 1779600000,
"status": "success",
"channel_ids": [
12345
],
"limit": 20
}
'import requests
url = "https://api.flashcat.cloud/incident/sdp/request/list?app_key="
payload = {
"start_time": 1779513600,
"end_time": 1779600000,
"status": "success",
"channel_ids": [12345],
"limit": 20
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
start_time: 1779513600,
end_time: 1779600000,
status: 'success',
channel_ids: [12345],
limit: 20
})
};
fetch('https://api.flashcat.cloud/incident/sdp/request/list?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/incident/sdp/request/list?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'start_time' => 1779513600,
'end_time' => 1779600000,
'status' => 'success',
'channel_ids' => [
12345
],
'limit' => 20
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/incident/sdp/request/list?app_key="
payload := strings.NewReader("{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/incident/sdp/request/list?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/incident/sdp/request/list?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"start_time\": 1779513600,\n \"end_time\": 1779600000,\n \"status\": \"success\",\n \"channel_ids\": [\n 12345\n ],\n \"limit\": 20\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"data": {
"items": [
{
"created_at": 1779514631,
"status": "success",
"request_id": "100000000001",
"request_link": "https://servicedesk.example.com/app/itdesk/ui/requests/100000000001/details",
"integration_id": 98765,
"incident_id": "685d7f4e51b9a9a6d4d0c123",
"incident_title": "Checkout API 5xx rate increased",
"channel_id": 12345,
"channel_name": "Payments"
}
],
"total": 1,
"has_next_page": false,
"search_after_ctx": ""
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}Restrictions
| Aspect | Value |
|---|---|
| Rate limits | 1,000 requests/minute; 50 requests/second per account |
| Permissions | Incidents Read (on-call) |
Usage
- Use this endpoint to inspect synchronization mappings between ServiceDeskPlus requests and Flashduty incidents, including the external request link and sync status.
- When
incident_idis not provided,start_timeandend_timeare required Unix-second timestamps; the time window cannot exceed 30 days. statusaccepts onlysuccessandfailed, representing successful and failed synchronization records.- Results are sorted by the internal record ID. Set
asctotruefor ascending order; otherwise records are returned descending. Pass the returnedsearch_after_ctxto continue pagination.
Authorizations
App key issued from the Flashduty console under Account → APP Keys. Required on every public API call. Keep it secret — it grants the same access as the owning account.
Body
Filters for listing ServiceDeskPlus request synchronization records. A time window is optional when querying by incident ID; otherwise provide a Unix-second window no longer than 30 days.
Window start, Unix seconds. Optional when incident_id is provided.
x >= 0Window end, Unix seconds. Must be greater than or equal to start_time. Optional when incident_id is provided.
x >= 0Filter by sync status: success or failed.
success, failed Channel IDs to filter by.
ServiceDeskPlus integration ID.
x >= 0Flashduty incident ID. When set, the time window can be omitted.
64ServiceDeskPlus request ID.
64When true, sort by internal record ID ascending; otherwise descending.
Page number starting at 1. Ignored when search_after_ctx is set.
x >= 0Page size. Defaults to 20; maximum 100.
0 <= x <= 100Pagination cursor: leave empty for the first page, then pass the search_after_ctx returned by the previous response.
Response
Success
Success response envelope. On every 2xx response, request_id identifies the call (also mirrored in the Flashcat-Request-Id header) and data holds the endpoint-specific payload. Failure responses use a different shape — see ErrorResponse.
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